Providers are responsible for many tasks; including but not limited to personal care, medication administration, transportation, documentation, billing, incident reporting, and ongoing training.
The County Board Provider Support department is available to answer questions and to ensure that all Providers are empowered to provide high quality services and supports to all individuals served.
We have a variety of resources and information available to assist you, including;
Electronic Visit Verification (EVV)
Providers of routine Homemaker Personal Care (HPC), Participant Directed Homemaker Personal Care (PD-HPC), and/or IO waiver nursing are required to use Electronic Visit Verification (EVV). Information about EVV can be found here.
Compliance Reviews
All Providers will have, at minimum, one compliance review during each certification span. Lake County compliance reviews will be completed by a reviewer from DODD or the North East Ohio Network (NEON). More information about compliance reviews and what is required can be found here or visit https://dodd.ohio.gov/wps/portal/gov/dodd/compliance/Office+of+Compliance/Annual-Training-Information.
National Provider Identifier (NPI) Requirement for Waiver Providers
The NPI number is a requirement for all providers. ODM implemented a policy under Administrative Code 5160-1-17 requiring all providers to obtain a National Provider Identifier (NPI) and keep it on file with ODM. Federal law requires that an NPI be used to identify providers on any standard transaction for health care services and since waiver services are paid in part using federal Medicaid funds, you must obtain an NPI. It is separate from your DODD provider number.
Please click here or visit DODD’s website.
Major Unusual Incidents
Health and safety are primary considerations for the County Board. We provide Emergency Intervention 24 hours per day, 7 days a week, and are required to immediately report Major Unusual Incidents (MUIs) and ensure proper notifications have been made in addition to safeguarding health and safety.
To learn more, visit the Major Unusual Incidents (MUI) page on our website or call 440-350-5253.
For more information, email ProviderSupport@LakeBDD.org.
