Our Service and Support Administration (SSA) team determines eligibility for locally funded services and Medicaid funded support programs for people with developmental disabilities who have been determined eligible for County Board of DD services. They work closely with other agencies and organizations that provide services to make sure needs are being met and help individuals and their families identify and receive the services needed for a safe and healthy lifestyle.
When a person applies and becomes eligible for County Board services, they are assigned an SSA. Together, they begin the process of identifying their needs. Then, they develop an Individualized Service Plan (ISP) to meet those needs. SSAs often help families with the many questions they have about what services are available and how to access those services.
The SSA department ensures that each individual and their family/guardian understands the right to disagree with any decisions made about services or decisions that affect services. SSA reviews this information annually, as well as each time a decision affects services for the individual.
If at any time it’s believed that the decisions made about services are not in line with the best interest of the individual served by the County Board, the individual or family/guardian have the right use the County Board due process procedure to resolve or appeal decisions.